Service Operations Coordinator

The Contractor Consultants; Horine (MO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Company benefits

Job summary

The Contractor Consultants is seeking a Service Coordinator / Office Administrator to organize daily service operations, track jobs from inquiry through completion, and ensure technicians have the materials they need before scheduled work.

You will connect customers, technicians, vendors, materials, scheduling, and billing, maintaining clear communication and ensuring timely follow-through on each task. Experience in administrative or service coordination within commercial services is preferred.

Qualifications

• 2+ years of administrative, service coordination, dispatch, or office management experience.
• Experience with QuickBooks for invoicing, bill entry, and basic AP/AR tracking.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, Drive, Calendar) and/or Microsoft 365 applications such as Excel, Word, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to manage multiple jobs, deadlines, customer requests, and administrative priorities simultaneously.
• Professional written and verbal communication skills.
• Comfortable communicating with customers by phone and conducting outbound follow-up.
• Strong recordkeeping and data-entry abilities.
• Ability to work independently, recognize outstanding tasks, and consistently follow through.

Responsibilities

• Coordinate service scheduling and dispatch, ensuring timely technician deployment.
• Track active jobs, estimates, service calls, and work orders through to completion.
• Maintain accurate electronic job records and billing information.
• Follow up with customers on estimates, visits, and billing questions.
• Provide excellent customer service and act as main point of contact throughout the service process.
• Escalate issues to the appropriate team member as needed.

Skills

Organization

Attention to detail

Communication

Multitasking

Customer service

Tools

QuickBooks

Google Workspace

Microsoft 365

Service Fusion

Job description

The Contractor Consultants is seeking a Service Coordinator / Office Administrator to organize daily service operations, track jobs from inquiry through completion, and ensure technicians have the materials they need before scheduled work.

You will connect customers, technicians, vendors, materials, scheduling, and billing, maintaining clear communication and ensuring timely follow-through on each task. Experience in administrative or service coordination within commercial services is preferred.