Client Services & Operations Coordinator (On-Site)

Electronic Security Services, Inc. (ESSI); Maryland; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Direct deposit

On-site parking

Medical benefits

401(k) match

Job summary

Electronic Security Services, Inc. (ESSI) is seeking a Customer Service / Client Services & Administrative Coordinator to support internal operations and external clients in a fast-paced environment. The role involves managing emails, service tickets, work orders, and data accuracy while coordinating between departments.

You’ll regularly interact with property managers, management companies, HOA/Condo boards, and ESSI teams. Training is provided and organizational skills are essential.

Qualifications

• Strong written and verbal communication skills.
• High comfort level with computer and email-based workflows.
• Excellent organization, attention to detail, and follow-up habits.
• Ability to multitask in a fast-paced, interruption-heavy environment.
• Dependable, accountable, and professional demeanor.

Responsibilities

• Manage a high volume of customer emails, service tickets, and follow-ups using internal systems.
• Coordinate between customers, operations, technicians, sales, and accounting.
• Review, update, and maintain work orders, service tickets, and customer records with high accuracy.
• Assist with service coordination and limited dispatch support after morning scheduling is complete.
• Communicate professionally with customers regarding service status and next steps.
• Perform administrative tasks including data cleanup, documentation, and record verification.
• Ensure PO numbers, serials, account updates, and service details are correct.
• Escalate issues when needed and route appropriately.
• Maintain organized digital records and follow established workflows.
• Support team collaboration while owning assigned tasks.

Skills

Strong communication

Computer proficiency

Organization & detail

Multitasking

Reliability & professionalism

Background check ready

Tools

Ticketing systems

Databases

Service workflows

Job description

Electronic Security Services, Inc. (ESSI) is seeking a Customer Service / Client Services & Administrative Coordinator to support internal operations and external clients in a fast-paced environment. The role involves managing emails, service tickets, work orders, and data accuracy while coordinating between departments.

You’ll regularly interact with property managers, management companies, HOA/Condo boards, and ESSI teams. Training is provided and organizational skills are essential.