Dispatch

Pinnacle-Protection-Group; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinnacle-Protection-Group in Las Vegas, NV seeks a Security Dispatcher who coordinates between management, field officers, and clients. You will handle calls and reports with accuracy, stay calm under pressure, and provide clear directions to ensure safety.

You will monitor officer assignments, maintain constant contact with the team, respond promptly to incidents, document activities in detailed reports, and support operations with organized communication and superior client service.

Qualifications

• Must hold Nevada PILB security license or be eligible to obtain one.
• Experience in security, law enforcement, or dispatch is preferred.
• Strong verbal and written communication skills.
• Ability to think quickly and decide under pressure.
• Detail-oriented with accurate documentation and reporting.

Responsibilities

• Monitor and dispatch security officers to client sites and patrols.
• Maintain constant communication with field personnel for coverage and safety.
• Respond promptly to incidents, alarms, and emergencies.
• Record all calls, incidents and officer activity in reports.
• Coordinate with supervisors to address staffing and operations.

Skills

Verbal communication

Written communication

Attention to detail

Decision making under pressure

Technical proficiency

Tools

Radios

Dispatch software

Computer systems

Job description

Position OverviewThe Security Dispatcher plays a vital role in maintaining efficient communication between management, field security officers, and clients. This position requires quick thinking, excellent multitasking abilities, and a strong sense of responsibility. The ideal candidate will remain calm under pressure, provide clear direction, and handle all calls and reports with professionalism and accuracy.Key ResponsibilitiesMonitor and dispatch security officers to various client sites and patrol locations.Maintain constant communication with field personnel to ensure coverage and safety.Respond to incidents, alarms, and emergency calls promptly and efficiently.Record and document all calls, incidents, and officer activity in detailed reports.Coordinate with supervisors and management to address staffing or operational needs.Provide excellent customer service when communicating with clients and the public.Support overall security operations through effective communication and organization.Job RequirementsLicensing: Possession of a valid Nevada PILB security license or the ability to obtain one.Experience: Previous experience in security, law enforcement, or dispatch operations is preferred.Communication Skills: Excellent verbal and written communication abilities.Problem-Solving: Ability to think quickly and make sound decisions under pressure.Detail-Oriented: Strong attention to detail and accuracy in documentation and reporting.Technical Skills: Familiarity with radios, dispatch software, or basic computer systems (preferred).Professionalism: Must demonstrate reliability, integrity, and a commitment to the company’s high service standards.