Security Platform Success Manager

Zafran Security; United States; Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Monthly stipend for phone and internet

401k

Home office stipend

AI tools access

Job summary

Zafran is seeking a Technical Account Manager to guide customers after sale, ensuring onboarding success and measurable value from our platform.

You will act as the bridge between customers and product, translating technical challenges into clear actions, and driving adoption with empathy and proactive communication. This role emphasizes relationship-building across teams and delivering tangible outcomes, while maintaining advocacy and identifying upsell opportunities where appropriate.

Qualifications

• 4+ years in a customer-facing role with strong technical exposure.
• Fluent in technical environments: logs, APIs, and bug translation.
• Able to turn complex workflows into simple, actionable plans.
• Empathy, curiosity, and bias for customer success.
• Experience with Jira, Salesforce, Zendesk, Notion or similar.
• REST APIs, browser debugging, logs, or lightweight scripting familiarity is a plus.

Responsibilities

• Build trust and be the face of Zafran throughout the customer lifecycle.
• Lead onboarding and ensure fast value realization.
• Monitor platform usage and identify risks early.
• Host recurring check-ins and quarterly reviews.
• Troubleshoot complex scenarios with cross-functional teams.
• Advocate for customers and translate needs into impact.
• Celebrate success and turn champions into advocates.
• Spot risks early and coordinate cross-functional response plans.

Skills

Customer-facing

Technical problem-solving

Empathy

API understanding

Logs reading

Proactive communication

Tools

Jira

Salesforce

Zendesk

Notion

Job description

Zafran is seeking a Technical Account Manager to guide customers after sale, ensuring onboarding success and measurable value from our platform.

You will act as the bridge between customers and product, translating technical challenges into clear actions, and driving adoption with empathy and proactive communication. This role emphasizes relationship-building across teams and delivering tangible outcomes, while maintaining advocacy and identifying upsell opportunities where appropriate.