Enterprise Account Success Manager

Zocks Communications, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Zocks Communications, Inc. is hiring an Account Manager to own the full post-sale lifecycle for a set of customers, from signing through renewal. You will manage onboarding and drive long-term adoption, ensuring customers gain fast time-to-value and stay retained.

In this hands-on role, you will build multi-threaded relationships, run health reviews, and execute a renewal playbook to prevent churn while shaping processes for customer success.

Qualifications

• Onboarding and account-management mindset
• Customer success mindset with focus on value realization
• Strong communication and relationship-building abilities

Responsibilities

• Own the post-sale onboarding for each customer and manage ongoing relationship.
• Guide customers through setup, launches, and adoption to ensure time-to-value.
• Monitor health, renewals, and risk signals; build multi-threaded relationships to prevent churn.

Skills

Sharp

Adaptable

Resilient

Curious

Job description

Zocks Communications, Inc. is hiring an Account Manager to own the full post-sale lifecycle for a set of customers, from signing through renewal. You will manage onboarding and drive long-term adoption, ensuring customers gain fast time-to-value and stay retained.

In this hands-on role, you will build multi-threaded relationships, run health reviews, and execute a renewal playbook to prevent churn while shaping processes for customer success.