Security Operations Lead: Client Focus & Team Development

Allied Universal; Warrenville (IL); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Holidays

Vacation & Sick Time

Job summary

Allied Universal is hiring an Account Manager in Warrenville, IL, to lead daily security operations and drive service excellence. You will guide a team of security officers and supervisors, ensuring safety for people and property while aligning with client contracts.

As part of a global security leader, you will schedule, coach, and develop staff, oversee payroll, and nurture client relationships. This role emphasizes proactive security and operational excellence, with opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements may be required by state/local laws.
• Valid driver's license if operating a company vehicle.
• Minimum of two years in business operations, security management, or supervising teams.
• Experience leading, developing, and retaining a dynamic team and building client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make independent decisions, and resolve conflicts.
• Proficiency with web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects.

Responsibilities

• Manage scheduling using AI-powered tools to meet client contract hours and minimize unbilled overtime.
• Lead and develop security teams: hire, coach, and manage officers and supervisors; oversee payroll and performance.
• Enhance client relationships by serving as primary contact and ensuring high-quality service.
• Handle security incidents and emergencies; respond professionally and coordinate with clients and internal teams.
• Oversee training, safety, and site standards; manage inventory such as uniforms and equipment.

Skills

Effective communication

Leadership & team development

Client relationship management

Decision making

Microsoft Office proficiency

Education

High school diploma or equivalent

ASIS CPP certification or related certification

Tools

CCTV

Access control systems

Badge administration

Job description

Allied Universal is hiring an Account Manager in Warrenville, IL, to lead daily security operations and drive service excellence. You will guide a team of security officers and supervisors, ensuring safety for people and property while aligning with client contracts.

As part of a global security leader, you will schedule, coach, and develop staff, oversee payroll, and nurture client relationships. This role emphasizes proactive security and operational excellence, with opportunities for growth.