Security Operations Center Associate

Kastle Systems; Falls Church (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition assistance

Wellness program

Job summary

Kastle Systems is seeking an OC Operator I to join the Falls Church, VA team. This full-time in-office role supports alarm activations, client communications, and security operations within a fast-paced environment.

The operator will work 5am-1:30pm, Thursday through Monday, and will coordinate with IT, Client Services, and field personnel to ensure accurate data handling and exceptional service. Prior security experience and strong customer service skills are valued.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in customer service or security a plus.
• Multilingual abilities are a plus.

Responsibilities

• Respond to alarm activations and security-related events.
• Place outbound calls to inform clients of security events.
• Monitor and analyze video for security incidents.
• Assist clients with building and elevator access security.
• Perform administrative tasks and special projects as required.
• Communicate with other departments to resolve client issues.
• Handle emergencies per Kastle policies and procedures.

Skills

Customer service

Communication

Data entry

Multilingual

Education

High school diploma

Associate degree preferred

Job description

Kastle Systems is seeking an OC Operator I to join the Falls Church, VA team. This full-time in-office role supports alarm activations, client communications, and security operations within a fast-paced environment.

The operator will work 5am-1:30pm, Thursday through Monday, and will coordinate with IT, Client Services, and field personnel to ensure accurate data handling and exceptional service. Prior security experience and strong customer service skills are valued.