Security Command Center Operator M-F 2pm-10pm

The Security Centre Limited; Marietta (GA); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Global Asset Security is seeking a highly alert SOC Operator to monitor CCTV, coordinate field operations, manage radio communications, and dispatch officers across client sites.

The role emphasizes multitasking under pressure, clear communication, and meticulous incident logging. On-site, 2PM–10PM, Monday through Friday, with potential emergency response outside regular hours.

Qualifications

• Proven ability to monitor multiple CCTV feeds across client sites.
• Experience in dispatching security personnel and coordinating with law enforcement.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Excellent situational awareness and attention to detail under pressure.

Responsabilités

• CCTV Monitoring: Continuously monitor live video surveillance for suspicious activity across client sites.
• Officer Activity Tracking: Track movements and status of security officers using GuardConnect or similar software.
• Radio Communication: Maintain clear, professional radio communications with field officers.
• Dispatching & Incident Response: Dispatch personnel to incidents and liaise with law enforcement when needed.
• Escalation & Reporting: Escalate high-risk incidents and document all actions in logs.
• Client Communication: Provide incident updates and coordinate access with clients during shifts.

Connaissances

CCTV monitoring

Radio communication

Incident reporting

Dispatch coordination

Client communication

Multitasking under pressure

Formation

High school diploma or equivalent

Associate degree in criminal justice or related field (preferred)

Outils

GuardConnect

Video surveillance software

Description du poste

Position Summary

Global Asset Security is seeking a highly alert, professional, and detail-oriented Security Operations Center (SOC) Operator to join our team. The SOC Operator plays a critical role in ensuring the safety and security of our clients’ properties and personnel by monitoring CCTV systems, coordinating field operations, maintaining radio communications, and dispatching officers or law enforcement in response to incidents.

Key Responsibilities

• CCTV Monitoring Continuously monitor live video surveillance systems for suspicious or unauthorized activity across multiple client sites.
• Officer Activity Tracking Track and verify the movements, patrols, and status updates of on‑duty security officers using GuardConnect or other tracking software.
• Officer scheduling, flex position handling, call out handling
• Radio Communication Serve as the central communication hub, maintaining clear and professional radio communication with all field officers.
• Dispatching & Incident Response Dispatch security personnel to incidents, alarms, or service requests in real‑time. Contact local law enforcement or emergency services when necessary.
• Escalation & Reporting Immediately escalate high‑risk incidents to supervisors or management as per protocol. Document all incidents and responses in detailed activity logs.
• Client Communication Serve as a point of contact for clients during the shift. Provide incident updates, coordinate access, and ensure transparency and responsiveness.

Qualifications

• High school diploma or equivalent required; associate degree in criminal justice or related field preferred.
• Prior experience in a command center, dispatch, or security control room environment is highly desirable.
• Proficient in CCTV monitoring software, radio communication procedures, and incident reporting systems.
• Ability to multitask in high‑pressure situations with excellent situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Working Conditions

• This is a full‑time, on‑site role with a fixed schedule from 2PM to 10PM, Monday through Friday.
• Must be able to sit for extended periods and maintain focus on multiple screens.
• May be required to respond to emergency situations outside of regular hours as needed.

Global Asset Security is an equal opportunity employer. We value professionalism, integrity, and commitment to service in everything we do. Join us in delivering elite security solutions and protecting what matters most.