OC Operator I (FT)

Kastle Systems; Falls Church (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Tuition assistance

Wellness program

Job summary

Kastle Systems is seeking an OC Operator I to join the Falls Church, VA team. This full-time in-office role supports alarm activations, client communications, and security operations within a fast-paced environment.

The operator will work 5am-1:30pm, Thursday through Monday, and will coordinate with IT, Client Services, and field personnel to ensure accurate data handling and exceptional service. Prior security experience and strong customer service skills are valued.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in customer service or security a plus.
• Multilingual abilities are a plus.

Responsibilities

• Respond to alarm activations and security-related events.
• Place outbound calls to inform clients of security events.
• Monitor and analyze video for security incidents.
• Assist clients with building and elevator access security.
• Perform administrative tasks and special projects as required.
• Communicate with other departments to resolve client issues.
• Handle emergencies per Kastle policies and procedures.

Skills

Customer service

Communication

Data entry

Multilingual

Education

High school diploma

Associate degree preferred

Job description

Kastle Systems

OC Operator I (FT)

US-VA-Falls Church

Job ID: 2026-5307

# of Openings: 1

Category: Client Services/Support

Kastle - Falls Church

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Thursday-Monday- 5am-1:30pm, 100% in office.

Responsibilities

• Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
• Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
• Obtain and record all pertinent request information.
• Initiate data update requests whenever incorrect customer or system data is discovered.
• Process temporary "special admit" clearances for clients and their guests as requested and approved.
• Process, disable and disregard, building arm, and Installation & Services/Field Service Representatives requests.
• Communicate and work with other departments to resolve client issues.
• Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
• Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
• Special projects and duties as assigned by the Shift Manager & Ass't Shift Manager
• Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
• Maintain positive attitude & display professionalism at all time.

Qualifications

• High school diploma. Advanced education/associate degree preferred.
• Prior customer service and/or security experience.
• NTX and Alarmist qualified a plus.
• Multilingual a plus.
• Extensive on the job training will be provided.
• Neat, professional appearance.
• Available to work various shifts and holidays as needed.
• Excellent customer service skills and phone demeanor.
• Excellent written and oral communication skills.
• Basic and routine troubleshooting capability - some data analysis may be required
• Ability to interface and communicate with customers and co-workers in a clear and professional manner.
• Excellent organizational skills and multi-tasking capability.
• Ability to work well under pressure.
• Good typing skills and ability to operate a standard computer terminal and keyboard.
• Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

Equal employment opportunity, including veterans and individuals with disabilities.

PI287427563