Security Operations Account Manager

Allied Universal; Sterling (VA); On-site; USD 81,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) plan

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking an Account Manager in Sterling, VA to lead daily security operations, guiding security officers and supervisors to deliver exceptional service while protecting people and property. You will oversee scheduling, client relations, incident response, and adherence to site standards.

This role requires strong leadership, communication, and comprehensive operational oversight to ensure top-tier security outcomes.

Qualifications

• Must have a high school diploma or equivalent.
• Licensing requirements may be required prior to employment.
• Valid driver’s license if driving a company vehicle or conducting business with a personal vehicle.
• Minimum of two years experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels, minimize non-billed overtime, and control inventory costs.

Responsibilities

• Manage scheduling using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations.
• Enhance client relationships by serving as the primary point of contact and delivering high-quality service.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Direct compliance and security operational excellence, overseeing training, safety, site standards, and inventory management.

Skills

Team leadership

Communication

Security operations

Budget optimization

Emergency preparedness

Risk assessment

Decision making

Conflict resolution

Microsoft Office

Client relationship management

Education

High school diploma or equivalent

College degree in Business Administration or law enforcement-related field

Tools

ASIS CPP certification

Job description

Allied Universal is seeking an Account Manager in Sterling, VA to lead daily security operations, guiding security officers and supervisors to deliver exceptional service while protecting people and property. You will oversee scheduling, client relations, incident response, and adherence to site standards.

This role requires strong leadership, communication, and comprehensive operational oversight to ensure top-tier security outcomes.