Security Operations Account Manager

Allied Universal; New Albany (OH); On-site; USD 81,057 - 99,070; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability insurance

Eight paid holidays

Vacation accrual

Job summary

Allied Universal, a leading security and facility services provider, is hiring an Account Manager in Ohio. You will lead daily security operations, guiding security officers and supervisors to deliver exceptional service while ensuring client contract hours are met and overtime is minimized.

Responsibilities include scheduling, developing teams, maintaining client relationships, handling incidents, and ensuring compliance and operational excellence across sites.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Team leadership

Client relationships

Decision making

Communication

Financial acumen

Microsoft Office

Project management

Operational excellence

Security operations

Education

High school diploma

College degree in Business Administration

ASIS CPP certification

Tools

CCTV

Access control

Badge administration

Job description

Allied Universal, a leading security and facility services provider, is hiring an Account Manager in Ohio. You will lead daily security operations, guiding security officers and supervisors to deliver exceptional service while ensuring client contract hours are met and overtime is minimized.

Responsibilities include scheduling, developing teams, maintaining client relationships, handling incidents, and ensuring compliance and operational excellence across sites.