Security Operations Account Lead

Alliedbarton Security Services; Sunnyvale (CA); Hybrid; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) enrollment

Eight holidays, vacation and personal/

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations and safeguard people and property. You will lead a team of security officers and supervisors, guiding staffing, payroll, and performance while maintaining strong client relationships.

You will oversee training, compliance, and site standards, coordinating with clients and internal teams to ensure exceptional service and operational excellence.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may be required by state/local laws.
• Valid driver’s license if driving a company vehicle or personal vehicle for business.
• Minimum of two years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading and developing a dynamic team with client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make independent decisions, and resolve conflicts.
• Proficiency with web-based applications and Microsoft Office.

Responsibilities

• Manage scheduling: leverage AI-powered tech to schedule security officers while meeting client hours and minimizing unbilled overtime.
• Lead and develop security teams: hire, coach, and manage officers and supervisors; oversee payroll, performance, and relations.
• Enhance client relationships: act as primary client contact to ensure high-quality service protecting people and property.
• Handle security incidents and emergencies: respond to escalated issues, coordinate with clients and internal teams.
• Direct compliance and operational excellence: oversee training, safety, site standards, and inventory control.

Skills

Team leadership

Client relations

Scheduling

Compliance

Emergency response

Microsoft Office

Education

High school diploma

College degree (preferred)

Tools

Microsoft Office

CCTV systems

Access control

Job description

Allied Universal is hiring an Account Manager to drive daily security operations and safeguard people and property. You will lead a team of security officers and supervisors, guiding staffing, payroll, and performance while maintaining strong client relationships.

You will oversee training, compliance, and site standards, coordinating with clients and internal teams to ensure exceptional service and operational excellence.