Security Onboarding Lead – SaaS (Remote US)

Socket.dev; United States; Remote; USD 60,000 - 65,000; Full time

Job summary

KnowBe4 is seeking a Snr. Onboarding Consultant to join the Global Customer Services team. You will lead onboarding, coordinate with Sales, CSMs, and Engineering to deploy high-value use cases, and guide customers through setup, configuration, and activation of KnowBe4 products.

Responsibilities include designing onboarding plans, providing hands-on platform setup, and ensuring a seamless handoff between Sales and Customer Success. Remote role for US candidates.

Qualifications

• Bachelor's degree or equivalent education preferred.
• Familiarity with IT security and AI/SaaS technologies.
• 3–5 years experience in customer onboarding, onboarding, support, technical consulting, or related roles.
• Experience with Salesforce or other CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word.
• Experience with Gmail and Google Docs.
• Experience with web browsers (Chrome, Internet Explorer).
• AI/SaaS applications, Cybersecurity and IT experience is a plus.
• Strong verbal and written communications.
• Excellent time management and organization skills.
• Superior customer service skills.
• Strong collaborative and team work skills.
• Ability to learn new technical concepts and KnowBe4 platform.

Responsibilities

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on integrating our products into a customer's technical environment based on security protocols.
• Provide best practices on platform adoption and efficiency.

Skills

Customer onboarding

Communication

Project management

Team collaboration

Education

Bachelor's degree

Tools

Salesforce

PSA software

Excel

Word

Gmail

Google Docs

Job description

KnowBe4 is seeking a Snr. Onboarding Consultant to join the Global Customer Services team. You will lead onboarding, coordinate with Sales, CSMs, and Engineering to deploy high-value use cases, and guide customers through setup, configuration, and activation of KnowBe4 products.

Responsibilities include designing onboarding plans, providing hands-on platform setup, and ensuring a seamless handoff between Sales and Customer Success. Remote role for US candidates.