Banquet Server

Jobs2Web; Newport Beach (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA is seeking a Banquet Server to provide exceptional service at private events, anticipating guests' needs and maintaining a professional appearance. You will work with events staff to deliver guest-focused dining experiences in a luxury setting.

Responsibilities include serving meals, replenishing beverages, and upholding sanitation and safety standards while adhering to hotel policies; a CA Food Handlers Card and a minimum of 1 year in a luxury

Qualifications

• High School Diploma or equivalent.
• Minimum one year experience as a Food Server, preferably in a high-end hotel/resort.
• Strong attention to detail and ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.
• Must be 21 years of age or over.
• Must have California Food Handlers Card before first day or ability to obtain it.
• Ability to work days, nights, weekends and holidays.

Responsibilities

• Work as a team player with all private events staff.
• Review the banquet schedule for arrival times and changes in assignment.
• Assist in placing food items in a function room for display or buffet.
• Serve banquet meals in the order and in accordance to department standards.
• Replenish beverages as necessary and check guest satisfaction with service.
• Ensure consistency in preparation and presentation of food and drink items before serving.
• Remove dishes promptly as guests complete each course.
• Follow sanitation and health department guidelines.
• Remain up-to-date on events within hotel/resort.
• Adhere to rules and policies in handbook and hotel/resort.
• Follow payroll, uniform, and grooming policies and procedures.
• Attend staff meetings, pre-shift meetings, and training as scheduled.
• Respond properly in hotel emergencies or safety situations.
• Utilize the 10'-5'-3' rule in all interactions.
• Address problems from guest complaints, intoxication or disruptive behavior.
• Notify management of unsafe conditions and maintenance needs.
• Follow procedures in emergencies.
• Perform other duties as assigned by Private Events management.

Skills

Attention to detail

Multitasking

Professional demeanor

Team collaboration

Education

High School Diploma or equivalent

Job description

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The Banquet Serveris responsible for offering guests an enjoyable, expertly served meal reflecting the high customer service standards of the hotel/resort. They must anticipate guests' needs and provide service before being asked and monitoring the table during their meal. A servermust maintain a professional appearance, provide friendly, personalized service to guests, and maintain good working relationships with staff and management.

• Work as a team player with all private events staff.
• Review thebanquets schedule for arrival times and changes in assignment.
• Assist in the placement of food items in a function room for a display or a buffet.
• Servebanquetmeals in the order and in accordance to department standards. Ensure consistency throughout private event functions.
• Replenish beverages as necessary and check with guest for overall satisfaction with service.
• Ensure consistency in preparation and presentation of food and drink items before serving to guest.
• Remove dishes promptly as guests complete each course.
• Follow all standard food handling, sanitation and health department guidelines.
• Remain up-to-date on events within hotel/resort.
• Strictly adhere to the rules and regulations established in the employee handbook and the hotel/resorts’s policies.
• Follow proper payroll, uniform, and grooming policies and procedures.
• Attend and contribute to all staff meetings, pre-shift meetings, other departmental and hotel/resort meetings and/or training as scheduled.
• Respond properly in any hotel emergency or safety situation and is well versed in all procedures
• Utilizing the10'-5'-3' rule in all interactions.
• Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior.
• Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents.
• Follow all procedures when responding to any hotel emergency or safety situation.
• Perform other duties as assigned or requested by Private Events management.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent
• Minimum one (1) year experience working as a Food Server, preferably in a high-end or luxury hotel/resort environment.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.
• Must be 21 years of age or over.
• Must have current California Food Handlers Card or willingness and ability to obtain California Food Handlers Card before the first day of employment.
• Ability to work a variety of schedules including days, nights, weekends and holidays.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they've left. It's an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.