Security Lobby Officer: Customer Care & Safety

Harvard Protection Services, LLC

New York (NY)

On-site

USD 23,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in New York, NY is seeking a Customer Service Officer to deliver professional security and life-safety support. You will greet visitors, monitor entrances, perform patrols, and respond to incidents with a customer-centric approach.

The role emphasizes reliability, strong communication, and the ability to learn building policies. Candidates should have a high school diploma or GED and a valid security guard license, with on-site work and open availability.

Qualifications

High School Diploma or GED is required.
Must have a valid security guard license or the ability to obtain one.
Strong interpersonal communication and a professional demeanor.

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
Monitor the environment and detect suspicious or unsafe activity.
Greet customers and visitors in a professional manner and assist as needed.
Answer phones professionally and manage entry points per policy.
Perform required patrols of designated areas on foot or by vehicle.
Prepare reports on accidents, incidents, and suspicious activities.