Security Lobby Officer | Customer Care & Access Control

Harvard Protection Services, LLC.; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer in New York to provide professional customer-focused security and life safety services. You will greet visitors, monitor entrances, conduct patrols, and report incidents with accuracy and attention to safety.

Open availability and a high school diploma are required; a security license or ability to obtain one is expected. Competitive hourly pay with a full benefits package is offered.

Qualifications

• Requires High School Diploma or GED.
• Licensed security officer credentials or ability to obtain license.
• Strong customer service and communication skills.
• Ability to monitor and report incidents clearly and accurately.

Responsibilities

• Maintain a professional demeanor when assisting customers, employees, visitors, and guests.
• Maintain a visible presence in the facility.
• Monitor the environment for suspicious or unsafe activity.
• Greet and assist guests in a professional, customer-focused manner.
• Answer phones professionally and route inquiries as needed.
• Control entry points and monitor entrances/exits.
• Enforce facility policies and procedures.
• Complete patrols of designated areas, on foot or by vehicle.
• Prepare accurate incident reports and logs as directed.

Skills

Interpersonal communication

Professional demeanor

Customer-focused service

Attention to detail

Written reporting

Punctuality and reliability

Education

High School Diploma or GED

Tools

Security systems

Computer skills

Office software

Job description

Harvard Protection Services is seeking a Customer Service Officer in New York to provide professional customer-focused security and life safety services. You will greet visitors, monitor entrances, conduct patrols, and report incidents with accuracy and attention to safety.

Open availability and a high school diploma are required; a security license or ability to obtain one is expected. Competitive hourly pay with a full benefits package is offered.