Overnight Security Lobby Attendant

Harvard Protection Services, LLC.; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Harvard Protection Services, LLC is seeking a Customer Service Officer to support high-quality security and life-safety services in New York. You will maintain professional conduct, greet visitors, monitor entrances, patrol designated areas, and assist guests while ensuring adherence to policies and procedures.

The role emphasizes strong communication, reliability, and the ability to operate security devices and report incidents.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Write routine correspondence, log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answer questions and assist guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Observe departing personnel to protect against theft and ensure authorized removal of property.
• Follow established emergency action planning and procedures.
• Monitor alarms and systems, as required.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Interpersonal communication

Professional demeanor

Customer service

Education

High school diploma or GED

Job description

Harvard Protection Services, LLC is seeking a Customer Service Officer to support high-quality security and life-safety services in New York. You will maintain professional conduct, greet visitors, monitor entrances, patrol designated areas, and assist guests while ensuring adherence to policies and procedures.

The role emphasizes strong communication, reliability, and the ability to operate security devices and report incidents.