Front Desk Security Officer – Lobby & Customer Care

Harvard Protection Services; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer in New York to provide professional security and life safety services. You will greet guests, monitor entrances, and patrol facilities while maintaining a courteous, safe environment.

Requirements include a high school diploma or GED, a valid security license, reliable transportation, and strong communication skills. The role offers competitive hourly pay and benefits; weekend/evening shifts are typical.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Write routine log entries and incident reporting.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment and detect suspicious activity.
• Greet customers, visitors, staff, tenants, guests professionally.
• Answer phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances/exits.
• Know and enforce facility policies and procedures.
• Perform patrols of designated areas on foot or in vehicle.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Security licenses

Communication

Professional demeanor

Attire presentable

Computer skills

Education

High School diploma or GED

Job description

Harvard Protection Services is seeking a Customer Service Officer in New York to provide professional security and life safety services. You will greet guests, monitor entrances, and patrol facilities while maintaining a courteous, safe environment.

Requirements include a high school diploma or GED, a valid security license, reliable transportation, and strong communication skills. The role offers competitive hourly pay and benefits; weekend/evening shifts are typical.