Manhattan Evening Security & Customer Care Officer

Harvard Maintenance, Inc.; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in Manhattan, NY is seeking a Customer Service Officer to provide professional security and life safety services. You will greet visitors, monitor entrances, and maintain a visible presence while delivering courteous, customer-focused support.

The role requires a valid security officer license or the ability to obtain one, a high school diploma or GED, reliable transportation, and strong communication.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and the ability to operate security devices and log reporting.
• Prior contract security, law enforcement, military or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Greet customers, visitors, staff, tenants and guests in a professional manner.
• Answer all phones in a professional manner and assist guests and employees.
• Monitor entrances and exits and permit authorized persons to enter property.
• Know and enforce facility policies and procedures within required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Prepare reports on accidents, incidents and suspicious activities.
• Follow established emergency action planning and procedures.

Skills

Interpersonal skills

Professional demeanor

Computer skills

Security devices operation

Log/incident reporting

Education

High School Diploma or GED

Tools

Security devices

Job description

Harvard Protection Services in Manhattan, NY is seeking a Customer Service Officer to provide professional security and life safety services. You will greet visitors, monitor entrances, and maintain a visible presence while delivering courteous, customer-focused support.

The role requires a valid security officer license or the ability to obtain one, a high school diploma or GED, reliable transportation, and strong communication.