Evening Security Officer - Customer Care & Safety

Harvard Maintenance; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services in New York is seeking a Customer Service Officer to provide professional customer-focused security and life safety services for people and property they protect and our employees. Responsibilities include maintaining a professional demeanor, patrolling the facility, greeting visitors, answering questions, monitoring alarms, and preparing incident reports.

The role requires a High School diploma or GED, security licenses, and reliable transportation.

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Write routine log entries and incident reports.
• Previous contract security, law enforcement, military or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests
• Maintain a visible presence in the facility / building assigned
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
• Greet customers, visitors, staff, tenants, guests in a professional manner always
• Answers questions and assists guests and employees in a customer focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Skills

Security licenses

High school diploma

Reliable transportation

Guard license

Interpersonal skills

Professional appearance

Computer skills

Documentation

Security experience

Education

High School Diploma or GED

Job description

Harvard Protection Services in New York is seeking a Customer Service Officer to provide professional customer-focused security and life safety services for people and property they protect and our employees. Responsibilities include maintaining a professional demeanor, patrolling the facility, greeting visitors, answering questions, monitoring alarms, and preparing incident reports.

The role requires a High School diploma or GED, security licenses, and reliable transportation.