Security & Guest Experience Officer

comstock; Reston (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment that values?

Job summary

Comstock is seeking a Security Officer for ParkX Management to ensure a safe, clean, and welcoming environment for residents, tenants, and guests. You will patrol, control access, enforce rules, and support events across Reston and surrounding areas.

The role requires a High School Diploma and DCJS certification (or within 90 days), plus at least 1 year in customer service. Valid driver’s license, flexible hours, and strong communication are essential.

Qualifications

• High School Diploma
• DCJS Certification or ability to obtain within the first 90 days of employment.
• Minimum of at least 1 year experience in customer-service related field
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Strong sense of urgency
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently

Responsibilities

• Complete hourly patrol route of the property using the security system
• Access control for guests, tenants and vendors
• Ensure no property is being damaged
• Conduct routine foot patrols in and around building
• Perform other duties as assigned
• Observation and reporting of safety
• Issue Banning notices to rule violators
• Maintain file for Ban Notices and notify management when necessary
• Maintain the appearance of the two plaza kiosks
• Enforce the 'no dogs on the plaza' policy
• Keep updated information and communicate to guests as needed
• Report any unknown work that is occurring at the property to management
• If anyone parks illegally on the plaza, notify Park X and property management
• Communicate to guests that fire access areas must be accessible
• Close loading dock doors as needed
• Report any concerns to management
• Reston and Loudoun Station: Assist the Marketing team before, during, and after events
• Reston Station: Manage the valet; ensure cars are not parked on plaza or down ramp
• Reston Station: For Special event, ensure plaza marketing plan is followed
• Reston Station: Manage traffic coming onto the plaza and keep it moving

Skills

Customer service

Communication

Time management

Multitasking

Reliability

Independent work

Education

High School Diploma

DCJS Certification

Job description

Comstock is seeking a Security Officer for ParkX Management to ensure a safe, clean, and welcoming environment for residents, tenants, and guests. You will patrol, control access, enforce rules, and support events across Reston and surrounding areas.

The role requires a High School Diploma and DCJS certification (or within 90 days), plus at least 1 year in customer service. Valid driver’s license, flexible hours, and strong communication are essential.