Security & Guest Experience Lead

Comstock; Rockville (MD); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock is seeking a Security Officer for ParkX Management in Maryland to ensure a safe, clean, and positive environment for residents, tenants, and guests. The role includes patrols, access control, and enforcing rules across multiple properties.

The ideal candidate will have a High School Diploma, Virginia security certification, and at least 1 year in customer service. A valid driver’s license and flexibility for after-hours work are required.

Qualifications

• High School Diploma
• Certified security officer by the State of Virginia
• Minimum of at least 1 year experience in customer-service related field
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
• Strong sense of urgency
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

Responsibilities

• Complete hourly patrol route of the property using the security system
• Access control for guests, tenants and vendors
• Ensure no property is being damaged
• Conduct routine foot patrols in and around building
• Perform other duties as assigned
• Observation and reporting of safety
• Issue Banning notices to rule violators
• Maintain file for Ban Notices and notify management when necessary
• Maintain the appearance of the two plaza kiosks
• Enforce the “no dogs on the plaza” policy
• Keep updated information and communicate to guests as needed
• Report any unknown work to management
• Notify Park X when illegal parking occurs
• Communicate that fire access areas must stay open for emergency vehicles
• Close loading dock doors as needed
• Report concerns to management
• Assist Marketing team around events at Reston and Loudoun Station
• Manage the valet at Reston Station and ensure plazas or ramps are clear
• For Special events, ensure the plaza marketing plan is followed
• Manage traffic coming onto the plaza and keep it moving

Education

High School Diploma

Certified security officer by the State of Virginia

Job description

Comstock is seeking a Security Officer for ParkX Management in Maryland to ensure a safe, clean, and positive environment for residents, tenants, and guests. The role includes patrols, access control, and enforcing rules across multiple properties.

The ideal candidate will have a High School Diploma, Virginia security certification, and at least 1 year in customer service. A valid driver’s license and flexibility for after-hours work are required.