RSS - Security Dispatcher One & Only

One & Only Moonlight Basin; Big Sky (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

One and Only Moonlight Basin in Big Sky, MT is seeking a Security Dispatcher to serve as the central communications hub for the Security Department. You will receive and prioritize calls, dispatch officers, monitor CCTV and alarms, and maintain accurate incident logs to support safe, efficient operations.

The role requires strong situational awareness, calm under pressure, and the ability to coordinate with law enforcement, fire, EMS, and resort leadership in a luxury hospitality environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal, written, telephone and radio communication skills.
• Ability to multitask and prioritize incidents in a high-pressure environment.
• Strong attention to detail, organization, situational awareness, sound judgment, and confidentiality.

Responsibilities

• Receive, prioritize, and document security calls, radio traffic, alarms and requests for assistance.
• Dispatch Security Officers and monitor officer locations and status.
• Monitor CCTV, access control, alarm and other security/life-safety systems.
• Maintain event logs, incident timelines, and records of security activity.
• Coordinate responses to medical emergencies, fires, disturbances, wildlife incidents and severe weather.
• Coordinate with law enforcement, fire, EMS and other emergency services as needed.
• Communicate significant incidents and developing situations to Security leadership.
• Provide responding officers with CCTV observations and relevant information.
• Coordinate security communications with resort departments and leadership.
• Maintain awareness of weather, wildfire, road and mountain conditions affecting operations.
• Maintain confidentiality of guests, residents, employees, incidents and investigations.

Skills

Verbal communication

Written communication

Telephone communication

Radio communication

Computer skills

Documentation

Data entry

Multitasking

Attention to detail

Confidentiality

Education

High school diploma

Tools

CCTV systems

Access control systems

Alarm systems

Incident reporting systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RSS - Security Dispatcher One & Only

Full Time Year Round Big Sky, MT, US

Position Summary

The Security Dispatcher serves as the central communication and coordination point for the Security Department at One and Only Moonlight Basin. The Dispatcher receives and prioritizes calls for service, deploys Security Officers, monitors security systems, maintains accurate activity records, and supports the coordination of routine and emergency responses across the property. This position requires strong situational awareness, attention to detail, sound judgment, and the ability to remain calm and professional in a fast-paced hospitality environment.

• Receive, prioritize, and document Security calls, radio traffic, alarms, and requests for assistance.
• Dispatch Security Officers and maintain awareness of officer locations, assignments, and status.
• Monitor CCTV, access control, alarm, and other security and life-safety systems.
• Maintain accurate event logs, incident timelines, and records of Security activity.
• Coordinate responses to medical emergencies, fire alarms, disturbances, suspicious activity, lost persons, wildlife incidents, severe weather, power outages, and other emergencies.
• Contact and coordinate with law enforcement, fire, EMS, and other emergency services as necessary.
• Promptly communicate significant incidents and developing situations to Security leadership.
• Provide responding officers with available CCTV observations and other relevant information.
• Coordinate Security-related communications with resort departments and operational leadership.
• Maintain awareness of weather, wildfire, road, and mountain conditions that may impact resort operations or emergency response.
• Maintain strict confidentiality regarding guests, residents, employees, incidents, investigations, and Security operations.
• Provide professional, calm, and discreet service consistent with luxury hospitality standards.

Qualifications

• High school diploma or equivalent.
• Strong verbal, written, telephone, and radio communication skills. Strong computer, documentation, and data-entry skills.
• Ability to multitask and prioritize multiple incidents in a high-pressure environment.
• Strong attention to detail, organization, situational awareness, sound judgment, and confidentiality.
• Availability to work varied shifts, weekends, holidays, and during emergency operations.

Preferred: Previous experience in security, dispatch, emergency communications, public safety, or luxury hospitality. Experience with CCTV, access control, alarm, or incident-reporting systems is preferred.

The Security Dispatcher is a critical operational position responsible for maintaining real-time awareness, supporting officer safety, coordinating emergency response, and ensuring effective communication throughout the resort.