Security-Cleared Service Desk Technician - Onsite in DC

Statera Systems Solutions LLC; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Statera Systems Solutions LLC seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C.

The role provides front-line IT support for mission-critical users during expanded hours and is fully onsite in downtown DC, Monday–Friday 12:00pm–8:00pm, contingent on favorable background checks. Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, incident logging, and user provisioning during onboarding/offboarding.

Qualifications

• Must be a U.S. Citizen.
• Must possess an active Security Clearance.
• 2+ years IT support experience.
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escape tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Skills

Windows 10/11

Office 365

Networking basics

Customer service

ITSM tools

ServiceNow

Clearance required

US Citizenship

Active Security Clearance

CompTIA Security+

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Job description

Statera Systems Solutions LLC seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C.

The role provides front-line IT support for mission-critical users during expanded hours and is fully onsite in downtown DC, Monday–Friday 12:00pm–8:00pm, contingent on favorable background checks. Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, incident logging, and user provisioning during onboarding/offboarding.