Service Desk Technician - Cleared

Statera Systems Solutions LLC; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Statera Systems Solutions LLC seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C.

The role provides front-line IT support for mission-critical users during expanded hours and is fully onsite in downtown DC, Monday–Friday 12:00pm–8:00pm, contingent on favorable background checks. Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, incident logging, and user provisioning during onboarding/offboarding.

Qualifications

• Must be a U.S. Citizen.
• Must possess an active Security Clearance.
• 2+ years IT support experience.
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escape tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Skills

Windows 10/11

Office 365

Networking basics

Customer service

ITSM tools

ServiceNow

Clearance required

US Citizenship

Active Security Clearance

CompTIA Security+

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Job description

Description

Triple-S is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.

Requirements

Key Responsibilities:

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escape tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Requirements:

• Must be a U.S. Citizen
• Must possess an active Security Clearance
• 2+ years’ IT support experience
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of Windows 10/11, Office 365, and basic networking.
• Strong customer service acumen.
• Proficient in ITSM tools (e.g., ServiceNow).
• Ability to escalates and follow standard operating procedures.
• CompTIA Security+ preferred

Equal Employment Opportunity

Statera Systems Solutions LLC is an Equal Employment Opportunity/Affirmative Action employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants, without regard to race, color, religion, sex, pregnancy, sexual orientation, or any other status protected by applicable law.