Cleared Service Desk Technician — Onsite in DC

RightDirection Technology Solutions, LLC.; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

RightDirection Technology Solutions, LLC. seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This full-time onsite role provides front-line IT support for mission-critical program users during the 12:00pm–8:00pm shift.

Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, ticket logging, onboarding/offboarding, and adherence to Treasury security policies. U.S. citizenship and active clearance required.

Qualifications

• Must be a U.S. Citizen.
• Active Security Clearance required.
• 2+ years of IT support experience.
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Responsibilities

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escalated tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Skills

Customer service

Windows 10/11

Basic networking

ITSM tickets

Education

Bachelor's degree in Information Technology or relevant field

Tools

ServiceNow

Job description

RightDirection Technology Solutions, LLC. seeks a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This full-time onsite role provides front-line IT support for mission-critical program users during the 12:00pm–8:00pm shift.

Responsibilities include Tier I/II support for workstations, printers, VOIP phones, and peripherals, ticket logging, onboarding/offboarding, and adherence to Treasury security policies. U.S. citizenship and active clearance required.