Security Ambassador - Unarmed

Avocet Hospitality Group; Charleston (SC); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid Time Off

Paid Holidays

Referral Program

Discounts at Avocet-owned hotels and restaurants

Job summary

A leading hospitality management company in Charleston seeks a part-time unarmed Security/Ambassador to maintain safety and enhance guest experience. Responsibilities include monitoring elevator traffic, assisting with guest flow, and adhering to safety protocols. Ideal candidates should have a commitment to guest satisfaction, strong communication skills, and a high school diploma. This role offers an hourly rate of $18, sign-on bonuses, and various employee benefits including paid time off and insurance options.

Qualifications

• Previous experience in hospitality, security, or a related field preferred.
• Ability to read, speak, and understand English to follow directions and procedures.

Responsibilities

• Monitor rooftop elevator traffic and ensure it does not exceed 8 guests at a time.
• Assist in tracking rooftop occupancy and communicate updates to the MOD.
• Greet and engage with guests in a friendly, professional manner.

Skills

Commitment to guest satisfaction and service excellence

Excellent communication and people skills

Team-oriented, dependable, and proactive

Education

High school diploma or equivalent

Tools

Guest counting software

Job description

Overview

We at Avocet aim to create fulfilling, meaningful experiences for guests and talent alike by balancing brand guidance with individual authenticity in a dynamic professional environment.

Benefits

• Company Provided Life Insurance
• Short and Long Term Disability
• Accident and Critical Illness Insurance
• 401(k) Retirement Savings Plan with Employer Matching

Role

The Rooftop is seeking unarmed Security/Ambassadors to maintain safety, guest flow, and overall guest experience. This role monitors the rooftop elevator to ensure it does not exceed load and assists in managing rooftop occupancy in accordance with local regulations. It is a guest-facing position requiring attention to detail and a warm, welcoming presence.

Primary Duties and Responsibilities

• Monitor rooftop elevator traffic and ensure it does not exceed 8 guests at a time
• Assist in tracking rooftop occupancy and communicate updates to the MOD
• Greet and engage with guests in a friendly, professional manner
• Notify the MOD when guests request to take the stairs or when stairs are in use
• Maintain a visible, approachable presence near the elevator and/or stairwell during peak periods
• Collaborate with rooftop and hotel staff to support smooth guest flow and manage wait times
• Step in to assist with guest crowd control as needed
• Adhere to all property safety protocols and local occupancy guidelines

Please note that team members may be asked to assist with other tasks to best serve the business. Other tasks may be assigned by the Rooftop General Manager or other managers.

Job Requirements

Education & Experience:

• Any combination of education and experience equivalent to graduation from high school or other training/experience providing required knowledge, skills, and abilities.
• Previous experience in hospitality, security, or a related field preferred.

Skills & Abilities:

• Commitment to guest satisfaction and service excellence
• Comfortable standing and actively engaging with guests for extended periods
• Excellent communication and people skills
• Ability to read, speak, and understand English to follow directions and procedures, and communicate with the team and guests
• Ability to learn and perform all essential job functions accurately and safely with minimal supervision
• Calm and confident in high-traffic environments
• Team-oriented, dependable, and proactive

Working Conditions

Equipment to Be Used:

• Guest counting software, apps, or manual clicker

Physical & Mental Requirements:

• Maintain regular and punctual on-site attendance with the ability to work a flexible schedule including days, evenings, weekends, and holidays as required
• Ability to stand for long periods
• Frequent use of hands and arms; ability to climb, balance, stoop, kneel, and crouch
• Ability to go up and down four flights of stairs multiple times during shift
• Ability to push, pull, lift and carry up to 30 lbs
• Ability to adapt to an ever-changing and sometimes stressful work environment
• High guest interaction with varying conditions and circumstances
• Fast-paced; high volume; team-oriented
• Outdoor work with some covered areas in variable weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location & Compensation

• Location: 19 Vendue Range, Charleston, SC 29401 (The Vendue)
• Hourly Pay: $18.00 per hour (part-time)
• Sign-on bonus: $250 after 3 months and $250 after 6 months
• Paid Time Off & Paid Holidays
• Earned wage access through PayActiv
• Affordable medical, dental, and vision insurance
• Company provided life insurance, short & long term disability, and accident/critical illness insurance
• Traditional 401(k) and Roth 401(k) with employer matching up to 3.5%
• Referral, Employee Assistance, and Tuition Reimbursement programs
• Discounts at Avocet-owned hotels and restaurants