Guest Experience Manager

Avocet Hospitality Group; Charleston (SC); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid holidays

Health/dental/vision plans

Earned Wage Access via PayActiv

401(k) with employer match

Job summary

The Vendue in Charleston is seeking a Guest Experience Manager to orchestrate a tailored stay from pre-arrival to post-departure. You will welcome guests, coordinate personalized amenities, and guide experiences across our restaurant Revival and rooftop.

Bring 1–2 years in guest-facing hospitality, a warm, proactive attitude, and comfort working flexible hours including evenings and weekends. Opera hotel software experience is a major plus as you collaborate with all hotel departments to deliver

Qualifications

• 1–2 years in a guest-facing hospitality role.
• Experience with hotel software (Opera) is a major plus.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Own the Stage: Welcome guests and streamline check-ins from the living room.
• Curate the Stay: Anticipate needs and coordinate personalized room amenities.
• Share the Story: Guide guests through artwork and local artist connections.
• Collaborate: Partner across hotel departments to deliver memorable moments.

Skills

Guest service

Hospitality

Communication

Flexibility

Tools

Opera

Job description

Who We Are

The Vendue is not an ordinary hotel. Charleston's first arts hotel brings true hospitality magic to the South with sensational, intuitive service. We are not traditional in our aesthetic, vibe, or the way we serve our guests—neither is this position. We are here to shake things up and bring the guest experience to the next level with flair and a touch of showmanship.

Who We Are

The Vendue is not an ordinary hotel. Charleston's first arts hotel brings true hospitality magic to the South with sensational, intuitive service. We are not traditional in our aesthetic, vibe, or the way we serve our guests—neither is this position. We are here to shake things up and bring the guest experience to the next level with flair and a touch of showmanship.

You'll have everything you need to shine: a prime French Quarter location, an epic award-winning rooftop bar, and a 200+ piece curated art collection. We have the canvas, but we are missing one thing- YOU. Can you match our moxie?

The Role (Your Script)

Forget the traditional front desk grid—as a Guest Experience Manager (GEM), you are a consummate host, orchestrator, and curator of an experiential stay from pre-arrival to post-departure.

• Own the Stage: Welcome guests into our "living room" with a chilled glass of bubbly, streamlining check-ins right from the comfort of our couches.
• Curate the Stay: Anticipate needs, coordinate personalized room amenities, text with guests via our messaging app, and secure reservations at our signature restaurant, Revival, or The Rooftop.
• Share the Story: Become a local insider and an expert on our exhibited artwork, comfortably guiding guests through our gallery collections and connections with local artists.
• Collaborate: Partner dynamically across all hotel departments to execute flawless, memorable "surprise and delight" moments.

What You Bring

• The Experience: 1-2 years in a guest-facing hospitality, tourism, or similar relationship-focused role. Experience with hotel software (like Opera) is a major plus.
• The Mindset: A vibrant, welcoming attitude that makes people instantly feel at home. You are self-motivated, organized under pressure, and inherently helpful.
• The Flexibility: Comfortable staying untethered from a desk, moving around public guest spaces, and working a flexible schedule (including evenings, weekends, and holidays).

What We Have to Offer

• Salary: $45,000-48,000 annual base salary based on experience. Monthly commission and annual bonus opportunities.
• Culture: A workplace that legitimately values Curiosity, Boldness, Intentionality, and Delight.
• Perks: Paid Time Off (PTO), paid holidays, and affordable health/dental/vision plans.
• Financial Flexibility: Earned Wage Access through PayActiv (get paid before payday!) and a 401(k) plan with up to 3.5% employer matching.
• Lifestyle Benefits: Deep discounts at all Avocet-owned boutique hotels and restaurants (including our prime spots right on property).

EOE / DFWP