Security Alarm Service Technician

Eastern Security Services; City of Syracuse (NY); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Phone and laptop

Paid on-the-job training

3 weeks PTO

Job summary

Eastern Security Services, Inc. in Syracuse is seeking a Security Alarm Service Technician to service a range of security and fire alarm systems for residential and commercial clients.

You will travel to client sites in the Syracuse area, perform servicing and troubleshooting, and provide technical support including panel programming. The role emphasizes customer service, safety, and a professional image, with opportunities for growth in a people-first environment.

Qualifications

• High School Diploma or Equivalent.
• Comfortable outdoors in rain or snow.
• Able to travel and work overtime as required.
• Must maintain a clean, professional image with customers.
• Must possess and maintain a clear driver’s license and safe driving record.
• Successfully clear drug screen and background check.

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area to perform service work.
• Service & troubleshoot a wide variety of residential and commercial security & fire alarm systems.
• Service & troubleshoot commercial and residential UL listed Fire Systems.
• Provide technical support to customers including field programming of alarm panels and remote programming.

Skills

Customer service

Travel-ready

Professional image

Safe driving

Education

Two (2) year Associate Degree

OSHA 10 or OSHA 30 Certification

Job description

Career Opportunities with Eastern Security Services, Inc.

Careers At Eastern Security Services, Inc.

Current job opportunities are posted here as they become available.

Location

This position is 100% onsite and reports to our Syracuse office with regional travel to client job sites.

Job Summary

Join an Award-Winning Team: Eastern Security Services, proudly recognized as one of Central New York’s Best Places to Work and the 2023 Family Business Leader of the Year, is seeking motivated and skilled individuals to join our elite team in the Syracuse area! As a Security Alarm Service Technician, you will play a critical role in ensuring the safety of our high-profile customers by providing excellent customer service to our residential and commercial clientele.

You will be servicing a variety of security systems, including but not limited to: video surveillance, intelligent video verification, burglar and intrusion alarms, access control systems with integrated Photo ID, biometrics, UL listed engineered fire alarm systems, enterprise-wide security solutions, central station monitoring equipment, remote access security management and video intercom systems.

If you are tech-savvy, adaptable, and eager to grow, we want YOU to be part of our team! At Eastern Security Services, we work with cutting-edge technology and foster a people-first company culture of continuous learning and excellence.

Salary Range

$25.00 per hour - $40.00 per hour, based on experience

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area and surrounding regions to perform service work
• Service & troubleshoot a wide variety of residential and commercial security & fire alarm systems
• Service & troubleshoot commercial and residential UL listed Fire Systems
• Provide technical support to customers including, but not limited to field programming of alarm panels, remote programming of alarm panels, and troubleshooting of signal issues related to formats and receivers

Basic Qualifications

• High School Diploma or Equivalent
• Comfortable working outdoors – occasionally in the rain or snow
• Comfortable working from heights on ladders or aerial lifts, or in small spaces
• Must maintain a clean, professional image with external and internal customers
• Ability to travel & work overtime as required and participate in on-call schedule after six months
• Must possess and maintain a clear driver's license and safe driving record
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Two (2) year Associate Degree
• 3+ years of experience in the physical security industry, i.e. alarm systems, access control, video, intrusion detection, and fire alarm systems
• 2+ years of experience as a service technician or related field
• OSHA 10 or OSHA 30 Certification

What awaits you at Eastern Security:

• Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
• 3 Weeks of PTO during first full year of employment – including vacation, sick/personal leave, paid holidays and floating holidays
• Industry-leading pay with monthly bonus opportunities and annual performance reviews
• Company vehicle, gas card, phone, and laptop
• Paid on-the-job training
• An open door to management – you are ALWAYS heard and respected!
• Commitment to maintaining a safe and supportive work environment

Employers Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.