Access Control, CCTV, and Security Systems Technician

Syracuse Time & Alarm Co.; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Employee assistance program

Health savings account

Parental leave

Job summary

Syracuse Time & Alarm Co. is looking for a Security Systems Technician to install, maintain, and upgrade security and surveillance systems in Central New York. This full-time position requires strong technical skills and effective communication.

Responsibilities include troubleshooting security systems and ensuring proper operation, alongside a willingness for extensive travel. The position offers a competitive salary based on experience and benefits such as health insurance, 401(k) matching, and paid time off.

Qualifications

• Minimum of 2 years of experience as a Security Technician.
• Experience with security, access control, and video surveillance systems required.
• Must be able to pass a drug test.
• Valid driver’s license required.

Responsibilities

• Install, troubleshoot, and repair security systems on-site.
• Perform testing and maintenance of security systems.
• Travel to customer sites in the Central NY region.

Skills

Technical knowledge of security systems

Communication skills

Problem-solving abilities

Ability to work independently

Organizational skills

Knowledge of electrical systems

Experience with Microsoft Office

Education

High school diploma required; Bachelor’s degree preferred

Tools

Security and surveillance systems

Networking technology

Microsoft Office

Job description

Access Control, CCTV, and Security Systems Technician

Syracuse Time & Alarm is seeking a skilled and motivated Security Systems Technician to install, repair, upgrade, and maintain security, surveillance, and access control systems at client locations across Central New York. This role requires strong technical knowledge, the ability to work independently, and exceptional organizational and communication skills. The ideal candidate is detail-oriented, confident working in the field, and capable of representing the company with professionalism and a customer-first attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Service & Installation

• Install, troubleshoot, and repair security systems, access control devices, and surveillance systems on-site.
• Perform testing, inspections, and maintenance of security system brands such as Galaxy Controls, Genetec, Bosch, and Ademco.
• Understand networking and communication protocols related to device setup and system functionality.
• Execute projects assigned by the service manager and coordinate with project managers, sales engineers, and clients.
• Perform occasional bench service, system assembly, and hardware testing at the office.

Technical & IT Responsibilities

• Use electrical and mechanical skills to diagnose and resolve issues.
• Configure and integrate systems with IT networks and related technologies.
• Maintain accurate documentation of completed service calls, equipment settings, and client interactions.

Travel & Training

• Travel to customer sites in the Central NY region for hands‑on fieldwork (75%).
• Attend manufacturer certification training programs across the U.S. (company-sponsored, including travel and lodging).

EDUCATION AND EXPERIENCE

• High school diploma required; Bachelor’s degree preferred.
• Minimum of 2 years of experience as a Security Technician.
• Experience with security, access control, and video surveillance systems required.
• Familiarity with networking, device configuration, and communication protocols.
• Must be able to pass a drug test.
• Valid driver’s license required.

SKILLS AND QUALIFICATIONS

• Strong knowledge of security and electrical equipment.
• Experience with Microsoft Office and standard computer applications.
• Excellent communication skills—written, verbal, and interpersonal.
• Ability to work independently and manage time efficiently in fast‑paced environments.
• Must present a professional appearance and maintain a well‑organized approach.
• Physically capable of lifting, climbing, and performing technical field tasks.

SOCIAL SKILLS

• Coordination – Adjusting actions in relation to others’ actions.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
• Resource Management Skills
• Time Management – Efficiently managing one’s time.
• Work Context – Exceptional verbal and written communication skills.
• Flexible and able to adapt to different task requirements.

BENEFITS

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Parental leave
• Paid time off
• Health savings account

SCHEDULE

• Full-time position, 8-hour shifts, Monday through Friday.
• Occasional weekend work may be required.

WORK LOCATION

Field-based role, primarily servicing clients in Central New York.

Willingness to travel up to 75% of the time is preferred.

Job Details

Full-time
$60,000 – $80,000 per year (experience-based)
Central New York (must have valid driver’s license)