Security Alarm Service Technician

Thisiscny; City of Syracuse (NY); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Benefits

3 Weeks PTO

Monthly bonus opportunities

Company vehicle, gas card, phone, and.

Paid on-the-job training

Job summary

Eastern Security Services seeks a Security Alarm Service Technician to service a broad range of security and fire systems for residential and commercial clients in the Syracuse area. The role requires travel to customer sites and hands-on troubleshooting of alarm systems, access control, and video security.

We value tech-savvy, adaptable individuals who embrace learning, teamwork, and a strong service mindset. This is a 100% onsite role with opportunities for growth and ongoing training.

Qualifications

• High School Diploma or Equivalent required.
• Able to work outdoors in rain or snow.
• Able to work from ladders or aerial lifts and in confined spaces.
• Clean driving record and valid driver's license.
• Able to pass drug screen and background check.

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area to perform service work.
• Service & troubleshoot a wide variety of security & fire alarm systems.
• Provide technical support including field and remote programming of alarm panels.
• Support customers and maintain professional image on-site.

Skills

Customer service

Safety conscious

Problem solving

Communication

Time management

Education

Two-year Associate Degree

OSHA 10 or OSHA 30 Certification

Job description

Location

This position is 100% onsite and reports to our Syracuse office with regional travel to client job sites.

Job Summary

Join an Award-Winning Team: Eastern Security Services, proudly recognized as one of Central New York’s Best Places to Work and the 2023 Family Business Leader of the Year, is seeking motivated and skilled individuals to join our elite team in the Syracuse area! As a Security Alarm Service Technician, you will play a critical role in ensuring the safety of our high-profile customers by providing excellent customer service to our residential and commercial clientele.

You will be servicing a variety of security systems, including but not limited to: video surveillance, intelligent video verification, burglar and intrusion alarms, access control systems with integrated Photo ID, biometrics, UL listed engineered fire alarm systems, enterprise-wide security solutions, central station monitoring equipment, remote access security management and video intercom systems.

If you are tech-savvy, adaptable, and eager to grow, we want YOU to be part of our team! At Eastern Security Services, we work with cutting-edge technology and foster a people-first company culture of continuous learning and excellence.

Salary Range

$25.00 per hour - $40.00 per hour, based on experience

Responsibilities

• Travel to residential and commercial customer locations in the Syracuse area and surrounding regions to perform service work
• Service & troubleshoot a wide variety of residential and commercial security & fire alarm systems
• Service & troubleshoot commercial and residential UL listed Fire Systems
• Provide technical support to customers including, but not limited to field programming of alarm panels, remote programming of alarm panels, and troubleshooting of signal issues related to formats and receivers

Basic Qualifications

• High School Diploma or Equivalent
• Comfortable working outdoors – occasionally in the rain or snow
• Comfortable working from heights on ladders or aerial lifts, or in small spaces
• Must maintain a clean, professional image with external and internal customers
• Ability to travel & work overtime as required and participate in on-call schedule after six months
• Must possess and maintain a clear driver's license and safe driving record
• Successfully clear drug screen and background check to meet industry and security licensing requirements

Preferred Qualifications

• Two (2) year Associate Degree
• 3+ years of experience in the physical security industry, i.e. alarm systems, access control, video, intrusion detection, and fire alarm systems
• 2+ years of experience as a service technician or related field
• OSHA 10 or OSHA 30 Certification

What Awaits You At Eastern Security

• Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
• 3 Weeks of PTO during first full year of employment – including vacation, sick/personal leave, paid holidays and floating holidays
• Industry-leading pay with monthly bonus opportunities and annual performance reviews
• Company vehicle, gas card, phone, and laptop
• Paid on-the-job training
• An open door to management – you are ALWAYS heard and respected!
• Commitment to maintaining a safe and supportive work environment

Employers Disclaimer

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

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