Security Account Manager | Lead Teams with AI Scheduling

Allied Universal; Town of La Grange (WI); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Free employee life insurance

Paid employee training and development

401K

Paid holidays and flexible PTO

Great culture and work/life balance

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, guide officers and supervisors, and ensure client satisfaction. You will drive performance, coordinate with clients, and manage incidents with a focus on safety and operational excellence.

The role emphasizes scheduling, team development, and cost control while maintaining a strong client partnership and a positive work environment.

Qualifications

• High school diploma or equivalent; licensing requirements may apply by state/local laws.
• Experience leading security teams and developing client relationships in fast-paced environments.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to evaluate situations, make independent decisions, and manage operating costs.
• Strong communication skills and a customer-service mindset.

Responsibilities

• Manage scheduling of security officers, aligning client hours and reducing unbilled overtime.
• Lead and develop security teams, including payroll, performance, and employee relations.
• Strengthen client relationships as the primary contact for service quality.
• Respond to incidents and coordinate with clients and internal teams.
• Oversee training, safety, site standards, and inventory management.

Skills

Team leadership

Client relationship management

Decision making

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Licensing as required by state/local laws

Job description

Allied Universal is seeking an Account Manager to lead daily security operations, guide officers and supervisors, and ensure client satisfaction. You will drive performance, coordinate with clients, and manage incidents with a focus on safety and operational excellence.

The role emphasizes scheduling, team development, and cost control while maintaining a strong client partnership and a positive work environment.