Security Account Manager: Lead Teams & Client Relationships

Allied Universal; South Bend (AR); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Retirement plan

Disability insurance

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, drive client relations, and coach a team of security officers and supervisors. You will schedule staff, ensure contract coverage, and oversee payroll while upholding safety and compliance standards.

Living in a role that blends leadership with field operations, you will coordinate with clients, respond to incidents, and continuously improve service quality.

Qualifications

• High school diploma or equivalent.
• Licensing requirements depend on state/local laws and may be required.
• Valid driver’s license if driving a company vehicle or while conducting business.
• Minimum of two years of experience in business operations, security management, or supervising teams.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and Microsoft Office.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Leadership

Scheduling

Client relations

Emergency response

Operations management

Payroll oversight

Education

High school diploma or equivalent

Tools

AI scheduling tech

Microsoft Office

Security operations systems

Job description

Allied Universal is seeking an Account Manager to lead daily security operations, drive client relations, and coach a team of security officers and supervisors. You will schedule staff, ensure contract coverage, and oversee payroll while upholding safety and compliance standards.

Living in a role that blends leadership with field operations, you will coordinate with clients, respond to incidents, and continuously improve service quality.