Security Account Manager: Lead Teams & Client Protection

The International Society for Pharmaceutical Engineering, Inc.; Boston (MA); On-site; USD 78,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) enrollment

Eight paid holidays

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, scheduling officers with AI tools, and guiding a team of security professionals to deliver top-notch service. You will be the main contact for clients, ensuring safety and high-quality protection of people and property.

This role requires a track record in security management, strong communication skills, and the ability to coordinate incidents, training, and compliance while controlling costs and inventory.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Scheduling

Leadership

Client relations

Emergency response

Security systems knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, scheduling officers with AI tools, and guiding a team of security professionals to deliver top-notch service. You will be the main contact for clients, ensuring safety and high-quality protection of people and property.

This role requires a track record in security management, strong communication skills, and the ability to coordinate incidents, training, and compliance while controlling costs and inventory.