Security Account Manager - Lead Teams & Client Ops

Allied Universal; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, и

401(k) plan enrollment

Paid holidays and vacation

Job summary

Allied Universal® is hiring an Account Manager. You will drive daily security operations, leading security officers and supervisors to deliver exceptional service while ensuring client satisfaction and safe environments.

You will oversee scheduling, payroll, training, and compliance, acting as the primary client contact and coordinating with internal teams during incidents and emergencies.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Education

High school diploma or equivalent

College degree in Business Administration or a law enforcement-related field

ASIS CPP certification

Tools

Microsoft Office

CCTV

Access control

Badge administration

Job description

Allied Universal® is hiring an Account Manager. You will drive daily security operations, leading security officers and supervisors to deliver exceptional service while ensuring client satisfaction and safe environments.

You will oversee scheduling, payroll, training, and compliance, acting as the primary client contact and coordinating with internal teams during incidents and emergencies.