Security Account Manager: Lead Operations & Client Safety

Allied Universal; Hubbard (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Allied Universal, North America’s leading security and facility services company, is hiring an Account Manager. In this role you will drive daily security operations and guide a team of officers and supervisors to deliver exceptional service in client environments.

You will manage scheduling, develop personnel, strengthen client relationships, and respond to incidents while ensuring compliance with site standards and budgetary controls.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to drive when needed.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency with web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing inventory costs.

Responsibilities

• Manage scheduling using AI-powered technology to schedule security officers and meet client contract hours.
• Lead, coach, and develop security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance client relationships; serve as the primary point of contact for clients and ensure high-quality service.
• Handle security incidents and emergencies; coordinate with clients and internal teams.
• Direct compliance and security operational excellence; oversee training, safety, and site standards, and manage inventory.

Skills

Leadership

Communication

Client relationship management

Emergency preparedness

Risk assessment

Security operations

Microsoft Office

Decision making

Inventory management

Education

High school diploma or equivalent

College degree in Business Administration or related field

ASIS CPP certification

Certified public safety academy graduate

Tools

CCTV

Access control

Badge administration

Job description

Allied Universal, North America’s leading security and facility services company, is hiring an Account Manager. In this role you will drive daily security operations and guide a team of officers and supervisors to deliver exceptional service in client environments.

You will manage scheduling, develop personnel, strengthen client relationships, and respond to incidents while ensuring compliance with site standards and budgetary controls.