Security Account Manager — Lead & Grow Client Operations

Allied Universal; Fort Wayne (IN); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

DailyPay and Weekly Pay

Paid Orientation and On The Job Traini

Medical, Dental, and 401K Benefits

Career growth opportunities

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations and lead a team of officers and supervisors in Fort Wayne. You will schedule resources, coordinate with clients, and ensure the highest standards of service and safety across sites.

This role emphasizes leadership, client relationship management, and operational excellence, with ongoing on-the-job training and orientation to support your development and success in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle or personal vehicle.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and develop security teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance client relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle security incidents and emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct compliance and security operational excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Microsoft Office

Effective communication

Leadership and team development

Client relationship management

Problem solving

Financial acumen

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

CCTV systems

Access control systems

Badge administration

Job description

Allied Universal is hiring an Account Manager to drive daily security operations and lead a team of officers and supervisors in Fort Wayne. You will schedule resources, coordinate with clients, and ensure the highest standards of service and safety across sites.

This role emphasizes leadership, client relationship management, and operational excellence, with ongoing on-the-job training and orientation to support your development and success in a fast-paced environment.