Security Account Lead - Ops & Client Care

Allied Universal; Spring Dale (WV); On-site; USD 85,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

AD&D insurance

Retirement plan

Disability insurance

Eight paid holidays

Five sick days

Four personal days

Vacation accrual

Job summary

Allied Universal is hiring an Account Manager in the United States to lead daily security operations and guide a team of officers and supervisors. You will schedule staffing, develop personnel, and serve as the primary client contact to ensure high-quality protection of people and property.

The role requires 2+ years in security and supervisory/management roles, plus a valid driver’s license. Competitive salary with full-time benefits is offered, reflecting a leadership position with growth

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Security management

Team leadership

Scheduling & payroll

Client relationship management

Incident response

Training & compliance

Budgeting & cost control

Education

High school diploma

ASIS CPP certification

Job description

Allied Universal is hiring an Account Manager in the United States to lead daily security operations and guide a team of officers and supervisors. You will schedule staffing, develop personnel, and serve as the primary client contact to ensure high-quality protection of people and property.

The role requires 2+ years in security and supervisory/management roles, plus a valid driver’s license. Competitive salary with full-time benefits is offered, reflecting a leadership position with growth