Secret IT specialist Mid (Point Loma)

Insight Global (United States); San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global (United States) is seeking an Information Technology Specialist in San Diego, CA for an on-site role on a large Navy contract. The specialist will troubleshoot IT issues onsite and handle 4–11 tickets daily, working with laptops, desktops, printers, phones and other devices.

The role also involves supporting engineers in coding, testing and documentation projects. Applicants must have an active DoD Secret Clearance with at least two years of IT support experience, strong customer

Qualifications

• Active DoD Secret Clearance with 2+ years of IT support experience.
• Strong customer service skills and attitude.
• Basic troubleshooting experience.
• IAT 2 Certification (Sec+ CE or CCNA Security).

Responsibilities

• Provide onsite IT troubleshooting support for customer issues, handling 4–11 tickets daily.
• Assist information engineers with coding, testing, implementation and documentation projects.
• Define scope and deliverables for assigned IT projects and coordinate with stakeholders.

Skills

DoD clearance

Customer service

Troubleshooting

IAT 2 cert (Sec+ CE, CCNA Security)

Job description

Job Description

An employer in San Diego, CA is looking for an Information Technology Specialist to join the team on a large Navy contract. This specialist will be providing information technology troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 4-11 tickets a day involving issues with laptop, desktop, printer, phone, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assist information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

Skills and Requirements

• Active DoD Secret Clearance-2-years in information technology support experience supporting desktops, servers, routers, printers, mobile devices, and networks
• Strong customer service skills and attitude
• Basic troubleshooting experience
• IAT 2 Certification (Sec + CE or CCNA Security)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].