Computer User Support Specialist - Journeyman- Secret Cleared

Perrygo Consulting Group, LLC; San Diego (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)/Sick Leave

11 Paid Holidays

Flexible Work Schedules

Employee Assistance Program (EAP)

Medical, Dental, and Vision

LTD/STD, AD&D, and Life-Employer Paid

Health Savings Account (HSA) with employer contribution

401K Plan with employer Safe Harbor contribution

Profit Sharing Plan

Job summary

A technological consulting firm is looking for a Computer User Support Specialist in San Diego, California. This full-time role requires providing Tier 1 and Tier 2 support for both hardware and software issues. Candidates should have over 6 years of IT support experience and a Bachelor's degree in Information Technology. Knowledge of Windows, Microsoft 365, and Active Directory is preferred. The position demands a Secret clearance and offers a competitive salary ranging from $40,000 to $50,000.

Qualifications

• 6+ years of IT support experience in enterprise environments.
• DoD 8570 IAT Level I Certification (A+ CE or equivalent) preferred.
• Knowledge of Windows 10/11, Microsoft 365, and Active Directory.

Responsibilities

• Provide Tier 1 and Tier 2 user support for software and hardware issues.
• Troubleshoot and resolve network, application, and system access problems.
• Install and configure hardware, printers, and authorized software.
• Support account management, password resets, and permissions.

Skills

IT support experience

Troubleshooting

Knowledge of Windows 10/11

Knowledge of Microsoft 365

Active Directory

Education

Bachelor's Degree in Information Technology

Job description

Join to apply for the Computer User Support Specialist - Journeyman- Secret Cleared role at Perrygo Consulting Group, LLC.

Position supports a Navy customer in San Diego, CA.

Job Description and Responsibilities

• Provide Tier 1 and Tier 2 user support for software and hardware issues.
• Troubleshoot and resolve network, application, and system access problems.
• Install and configure hardware, printers, and authorized software.
• Support account management, password resets, and permissions.

Basic Requirements

6+ years of IT support experience in enterprise environments.

DoD 8570 IAT Level I Certification (A+ CE or equivalent) preferred.

Preferred Skills and Experience

Knowledge of Windows 10/11, Microsoft 365, and Active Directory.

Education Requirements

Bachelor's Degree in Information Technology or related field.

Security Clearance

Secret (must be a US Citizen).

Telework and Travel

On-site. <5% travel.

Contract

This position is pending a contract award.

Equal Opportunity Statement

Perrygo Consulting Group, LLC is an Equal Opportunity Employer, for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.

Perrygo Consulting Group, LLC participates in E-Verify.

Compensation Package

• Paid Time Off (PTO)/Sick Leave
• 11 Paid Holidays
• Flexible Work Schedules
• Employee Assistance Program (EAP)
• Medical, Dental, and Vision
• LTD/STD, AD&D, and Life-Employer Paid
• Supplemental Life and Accident options
• Health Savings Account (HSA) with employer contribution
• 401K Plan with employer Safe Harbor contribution
• Profit Sharing Plan

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Location: San Diego, CA | Salary: $40,000 – $50,000