Secret Tier 2 Help Desk

Insight Global (United States); Fort Meade (MD); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA/DCFSA accounts

401k with employer matching

Paid time off

Paid sick leave

Job summary

Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region. These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues.

Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently

Qualifications

• Active secret clearance required.
• 1–3 years IT support experience (Tier 1/2, help desk, break/fix).
• Experience with troubleshooting end-user IT issues and peripherals.
• Experience in a DoD or cleared environment preferred.

Responsibilities

• Serve as escalation point between Tier 1 and advanced systems teams.
• Troubleshoot hardware, software, networking, and end-user issues.
• Document issues thoroughly and resolve them efficiently.

Skills

Secret clearance

IT support experience

IT certifications

Troubleshooting hardware/software

Laptops/Desktops deployment

TCP/IP DNS DHCP VPNs

Ticketing systems (ServiceNow Zendesk,

Education

High school diploma or equivalent

Associate degree in IT

Bachelor's degree in IT

Tools

ServiceNow

Zendesk

ConnectWise

Job description

Job Description

Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region. These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues. Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently resolved. This is a great opportunity for cleared IT professionals looking to continue building their technical support experience in a fast-paced environment.

Compensation:$30/hr to $35/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

Active Secret clearanceHigh school diploma or equivalent1-3 years of IT support experience, ideally Tier 1, Tier 2, desktop support, help desk, or break/fixIT certification, such as: CompTIA A+, Network+, Security+, Entry-level Microsoft 365 certificationExperience troubleshooting hardware, software, and end-user IT issuesExperience building, configuring, and deploying laptops/desktopsWorking knowledge of TCP/IP, DNS, DHCP, and VPNsExperience with ticketing systems such as ServiceNow, Zendesk, or ConnectWiseStrong communication and customer-service skillsAbility to troubleshoot independently and appropriately escalate Tier 3 issuesAssociate or bachelor's degree in an IT-related fieldExperience supporting printers, scanners, VOIP phones, and other peripheralsExperience with file/profile migrations and enterprise user data transfersExposure to basic firewall troubleshootingPrior experience supporting users in a DoD or cleared environment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].