SECRET Information Technology Specialist

Insight Global; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A government contractor in San Diego is seeking an Information Technology Specialist to provide on-site support for various technical issues, handling 2-4 tickets per day with equipment such as laptops and phones. The ideal candidate will have strong communication skills and an active DOD Security Clearance. Responsibilities include assisting engineers in IT projects and ensuring customer needs are met through effective service and technical solutions.

Qualifications

• Strong communication skills for customer service support.
• Experience in troubleshooting technical issues.
• Ability to work with various technical equipment, including laptops, desktops, printers, and phones.

Responsibilities

• Provide on-site IT field services and support.
• Handle 2-4 tickets a day involving technical issues.
• Assist information engineers with coding, testing, implementation, and documentation.

Job description

An employer in San Diego is looking for an Information Technology Specialist to join the team on a large government contract. This specialist will be providing information technology field services and troubleshooting support for customer technical issues onsite. The main responsibilities of the role will be centered around handling 2-4 tickets a day involving issues with laptops, desktops, printers, phones, and other technical equipment in person with the customer, so strong communication skills and a deserve to provide customer service support is necessary. Additional duties include assisting information engineers in coding, testing, implementation, and documentation projects. Conceptualize, design, construct, test, and implement portions of business and technical Information Technology (IT) solutions through the application of appropriate software development life cycle methodology. Interact with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. Define scope, plans, and deliverables for assigned projects. Collect, identify, define, and organize detailed user and IT requirements. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations.

Required Skills and Experience:

• Active DOD Security Clearance