Secret-Cleared Satellite & Cloud Operations Technician

SimVentions, Inc - Glassdoor 4.6; Tappahannock (VA); On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Employee Ownership

401(k) plan

Paid Time Off

Education Assistance

Health Coverage

Life Insurance

Employee Assistance Program

Flexible Spending Accounts

Job summary

SimVentions, Inc. is seeking a dedicated operational liaison to manage the end-to-end lifecycle of satellite, cellular, and cloud services, ensuring service excellence and financial health.

You will support logistics and supply chain operations, incident management, and operational readiness, focusing on CMDB accuracy, SLA adherence, and the development of SOPs and runbooks for consistency. Active Secret Clearance is required for this role, with US citizenship and 25% travel.

Qualifications

• Demonstrated ability to develop logistic support requirements, identify and establish linkages between functions and tasks common to multiple organizational missions.
• Strong understanding of IT Service Management (ITIL certification preferred).
• Exceptional analytical skills with experience in financial oversight, budget monitoring, and cost management.
• Excellent written and verbal communication skills, with the ability to translate complex technical and financial data into clear, actionable advice for customers.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee automated alerts, dashboard metrics (latency, throughput, uptime), and the incident queue.
• Prioritize, document, and track incidents from initiation through to resolution or successful workaround.
• Evaluate performance data and corrective actions to prevent service breaches or recurring degradation.
• Maintain an accurate Configuration Management Database (CMDB) for all hardware, including satellite dishes and SIM cards.
• Perform regular audits to identify and resolve inventory discrepancies.
• Track cloud consumption and bandwidth usage against established budget baselines.
• Prepare advisory reports for customers regarding financial shortfalls, pool adjustments, and cost‑saving opportunities.
• Lead the stand‑up of new services, coordinate vendor handoffs, and validate deployment steps.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and service runbooks to ensure operational consistency.

Skills

ITSM principles

Analytical skills

Financial oversight

Written and verbal communication

Independent work / teamwork

Education

Bachelor’s degree in supply chain management

Information Technology

Business Administration

Tools

CMDB tooling

Monitoring tools

Microsoft Office Suite

Job description

SimVentions, Inc. is seeking a dedicated operational liaison to manage the end-to-end lifecycle of satellite, cellular, and cloud services, ensuring service excellence and financial health.

You will support logistics and supply chain operations, incident management, and operational readiness, focusing on CMDB accuracy, SLA adherence, and the development of SOPs and runbooks for consistency. Active Secret Clearance is required for this role, with US citizenship and 25% travel.