Mission-Critical IT & Logistics Technician

SimVentions, Inc - Glassdoor 4.6; Leonardtown (MD); On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Health coverage

ESOP

401(k)

Education assistance

Paid time off

Jury duty leave

Job summary

SimVentions is seeking an operations liaison to manage end-to-end lifecycle of satellite, cellular, and cloud managed services for warfighter support. You will monitor performance, maintain asset data, and produce technical documentation to ensure service excellence and financial health.

The role covers logistics support, incident management, and operational readiness, with a focus on configuration management, budget oversight, and SOP runbooks to ensure consistent service delivery.

Qualifications

• Experience with IT service management and ITIL practices.
• Strong budget monitoring and cost management experience.
• Excellent written and verbal communication, ability to translate data into actions.
• Ability to work independently and within a team.

Responsibilities

• Oversee incident and performance management, prioritizing and tracking incidents to resolution.
• Maintain CMDB for all hardware and perform regular inventory audits.
• Track cloud usage and budget baselines; prepare advisory reports on cost-saving opportunities.
• Lead stand-up of new services, coordinate vendor handoffs, and document SOPs/runbooks.

Skills

ITSM principles

ITIL certification

Analytical skills

Communication skills

Independent & team work

Logistics management concepts

Monitoring tools proficiency

CMDB familiarity

Education

Bachelor's degree in supply chain management, IT, or business administration

Tools

CMDB

Monitoring tools

Job description

SimVentions is seeking an operations liaison to manage end-to-end lifecycle of satellite, cellular, and cloud managed services for warfighter support. You will monitor performance, maintain asset data, and produce technical documentation to ensure service excellence and financial health.

The role covers logistics support, incident management, and operational readiness, with a focus on configuration management, budget oversight, and SOP runbooks to ensure consistent service delivery.