Operations & Logistics Technician - Satellite & Cloud Services

SimVentions, Inc.; Chaptico (MD); On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

ESOP

401(k) program

Education assistance

Paid time off

Job summary

SimVentions, Inc. is seeking a primary operational liaison for end-to-end support of satellite, cellular, and cloud services. You will manage incidents, monitor performance, and ensure asset accuracy while supporting logistics, financial oversight, and transition readiness for warfighter-focused systems.

The role requires an ACTIVE Secret clearance, US citizenship, and the ability to travel ~25%. Expect collaboration across vendor handoffs, SOPs, and runbooks to enable operational readiness and

Qualifications

• Bachelor's degree in supply chain management, IT, business administration, or related field.
• Experience with ITSM and budget oversight; ITIL preferred.
• Strong written and verbal communication translating technical data to customers.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee incident queue, alerts, and performance metrics (latency, uptime).
• Prioritize, document, and track incidents from initiation to resolution.
• Maintain CMDB for hardware including satellite dishes and SIM cards; perform audits.
• Track cloud usage against budgets and prepare advisory reports for cost-saving opportunities.
• Lead stand-up of new services, coordinate vendor handoffs, and maintain SOPs/runbooks.

Skills

ITSM principles

ITIL certification

Analytical skills

Written & verbal communication

Independent work

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

SimVentions, Inc. is seeking a primary operational liaison for end-to-end support of satellite, cellular, and cloud services. You will manage incidents, monitor performance, and ensure asset accuracy while supporting logistics, financial oversight, and transition readiness for warfighter-focused systems.

The role requires an ACTIVE Secret clearance, US citizenship, and the ability to travel ~25%. Expect collaboration across vendor handoffs, SOPs, and runbooks to enable operational readiness and