Ops & Logistics Technician - Satellite & IT Services

SimVentions, Inc - Glassdoor 4.6; Baltimore (MD); On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Employee Ownership

401(k)

Education Assistance

Paid Time Off

Health benefits

Job summary

SimVentions, Inc. is seeking a Logistics and Operations Specialist to serve as the primary liaison for end-to-end lifecycle of satellite, cellular, and cloud managed services.

You will ensure service excellence and financial health through proactive monitoring, asset management, and rigorous documentation to support warfighter technology. The role covers logistics, incident management, and operational readiness, with a 25% travel expectation and an ACTIVE Secret Clearance requirement.

Qualifications

• Demonstrated ability to develop logistic support requirements and linkages between functions.
• Strong understanding of ITSM principles and practices; ITIL certification preferred.
• Exceptional analytical skills with experience in financial oversight, budget monitoring, and cost management.
• Excellent written and verbal communication skills, with the ability to translate complex technical and financial data into clear, actionable advice for customers.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee automated alerts, dashboard metrics (latency, throughput, uptime), and the incident queue.
• Prioritize, document, and track incidents from initiation through resolution or workaround.
• Evaluate performance data and corrective actions to prevent service breaches or recurring degradation.
• Maintain an accurate CMDB for all hardware, including satellite dishes and SIM cards.
• Perform regular audits to identify and resolve inventory discrepancies.
• Track cloud consumption and bandwidth usage against budgets; prepare advisory reports on cost-saving opportunities.
• Lead the stand-up of new services, coordinate vendor handoffs, and validate deployment steps.
• Develop and maintain SOPs and service runbooks for operational consistency.

Skills

ITSM principles

ITIL certified

Analytical skills

Communication skills

Budget oversight

Team collaboration

Education

Bachelor’s degree in Supply Chain, IT, Business or related field

Tools

CMDB

Monitoring tools

Job description

SimVentions, Inc. is seeking a Logistics and Operations Specialist to serve as the primary liaison for end-to-end lifecycle of satellite, cellular, and cloud managed services.

You will ensure service excellence and financial health through proactive monitoring, asset management, and rigorous documentation to support warfighter technology. The role covers logistics, incident management, and operational readiness, with a 25% travel expectation and an ACTIVE Secret Clearance requirement.