Secret-Cleared IT Desk & Network Support Specialist

0090 CORP-Corporate Office; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k

PTO

9/80 work schedule

Job summary

Northrop Grumman is seeking an IT Support Specialist to assist internal users with PC hardware, software, and network issues. The role includes relocating workstations and installing equipment to resume operations with minimal disruption.

Under supervision, you will create and manage support tickets, perform basic diagnostics, and assist with security paperwork to meet requirements. A Security+ or higher certification and a US Government Secret clearance (Top Secret possible) are required, with

Qualifications

• Must have Security+ or higher certification within 6 months.
• Must hold US Government Secret clearance to be employed, Top Secret possible.
• Knowledge of Windows Desktop OS, Office, and remote deployment.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Skills

Customer service

Communication

Remote administration

Ticketing systems

Active Directory

Education

High School diploma

Associate’s degree

Tools

ServiceNow

JIRA

Windows OS

Microsoft Office

Job description

Northrop Grumman is seeking an IT Support Specialist to assist internal users with PC hardware, software, and network issues. The role includes relocating workstations and installing equipment to resume operations with minimal disruption.

Under supervision, you will create and manage support tickets, perform basic diagnostics, and assist with security paperwork to meet requirements. A Security+ or higher certification and a US Government Secret clearance (Top Secret possible) are required, with