Senior IT Helpdesk II (Tier 2) - Onsite, Secret Clearance

Lucayan Technology Solutions LLC; Honolulu (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

A veteran-owned IT services firm in Honolulu is seeking an IT Helpdesk II technician to provide advanced technical support. The role includes troubleshooting complex IT issues, mentoring Level I Help Desk staff, and working with the IT Security Manager to ensure operational efficiency. Ideal candidates will possess an Associate degree in IT, have 2+ years of IT support experience, and hold a DoD Secret Clearance or be able to obtain one. Join a mission-driven team supporting national security through advanced IT solutions.

Qualifications

• Requires U.S. citizenship and a DoD Secret Clearance.
• 2+ years of IT support experience, with at least 1 year in Tier 2 roles.
• Certifications like CompTIA Security+ or equivalent needed within 6 months.

Responsibilities

• Provide advanced technical support for IT issues.
• Mentor Level I Help Desk staff.
• Create documentation for complex issues.

Skills

Advanced troubleshooting

Network support

Server support

User account management

Mentoring

Education

Associate degree in Information Technology or related field

Tools

Active Directory

Ticketing systems

Job description

A veteran-owned IT services firm in Honolulu is seeking an IT Helpdesk II technician to provide advanced technical support. The role includes troubleshooting complex IT issues, mentoring Level I Help Desk staff, and working with the IT Security Manager to ensure operational efficiency. Ideal candidates will possess an Associate degree in IT, have 2+ years of IT support experience, and hold a DoD Secret Clearance or be able to obtain one. Join a mission-driven team supporting national security through advanced IT solutions.