Secret-Cleared Help Desk Specialist - User Support Pro

Intellect Solutions LLC; Fort Belvoir (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

A technology service provider is seeking a Help Desk User Support III in Fort Belvoir, VA. The role involves troubleshooting and resolving technical issues for users while adhering to established procedures. Ideal candidates will have 3-5 years of experience, an active Secret clearance, and strong user support skills. This position is contract-based at a mid-senior level with opportunities for career growth.

Qualifications

• 3-5 years of related experience or 2 years with specialized training/certification.
• Active Secret clearance required.
• Proficiency in relevant competencies required.

Responsibilities

• Troubleshoots and resolves basic technical issues.
• Responds to end-user requests through various channels.
• Utilizes solutions database for troubleshooting.
• Documents, tracks, and resolves reported problems.
• Advises users on methods to resolve issues.

Skills

Troubleshooting

Technical assistance

Documentation

User support

Education

Associate's degree

Job description

A technology service provider is seeking a Help Desk User Support III in Fort Belvoir, VA. The role involves troubleshooting and resolving technical issues for users while adhering to established procedures. Ideal candidates will have 3-5 years of experience, an active Secret clearance, and strong user support skills. This position is contract-based at a mid-senior level with opportunities for career growth.