Onsite Help Desk Tier I – Secret Clearance Eligible

Geospatial And Cloud Analytics Inc; Stafford (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Health and Wellness benefits

401k Retirement Plan

Paid Time Off (PTO)

Ten paid Federal holidays

Job summary

A veteran-owned IT support company is seeking a Help Desk Support Specialist in Stafford, VA. The role involves resolving technical problems, maintaining service records, and providing exceptional customer service. Ideal candidates will have IT support experience and necessary certifications. This full-time, onsite position offers a competitive benefits package including health insurance and 401k plan.

Qualifications

• Requires two years of IT support experience.
• Active DoD 8570 - IAT Level II certification is required.
• Must have prior helpdesk experience.

Responsibilities

• Initiate and resolve service request incidents.
• Consult with users to resolve technical issues.
• Maintain and update records and tracking databases.
• Provide outstanding customer service across all levels.

Skills

Customer service

Problem-solving

Active Directory

IT support

CompTIA Security+

Education

High School Diploma

Job description

A veteran-owned IT support company is seeking a Help Desk Support Specialist in Stafford, VA. The role involves resolving technical problems, maintaining service records, and providing exceptional customer service. Ideal candidates will have IT support experience and necessary certifications. This full-time, onsite position offers a competitive benefits package including health insurance and 401k plan.